Legal

Refunds & returns.

Last updated October 6, 2026

Every item in our shop is printed to order just for you. Here is what we can do if something isn't right. Questions? Email us at dan@clinchchronicles.com.

Damaged, defective or wrong items

If your order arrives damaged, defective, misprinted, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, and you won't need to send the item back.

Size and change of mind

Because items are made to order, we can't accept returns or exchanges for the wrong size or a change of mind. Please check the size guide on the product page before ordering, and get in touch if you're not sure which size to pick.

Lost or delayed orders

If your tracking hasn't updated in a while, or your order hasn't arrived when expected, contact us and we'll look into it with our print partner. If an order is lost in transit, we'll send a replacement or refund you.

Wrong address

If an order is returned to us because the shipping address was entered incorrectly, we can send it again once you pay the shipping cost.

Cancellations

Orders go into production quickly. If you need to cancel or change an order, email us as soon as possible. We can cancel and refund it if it hasn't gone into production yet.

How refunds are paid

Refunds go back to your original payment method. Your bank or card provider may take 5–10 business days to show the refund.